Shipping policy
Shipping Policy – Sandy Souls
We pack and ship your orders with care from our coastal HQ in Dalmeny, NSW. Whether you’re just up the road or across the country, we’ll make sure your order gets to you as quickly and safely as possible.
🚚 Shipping Times
We aim to dispatch all orders within 2 business days.
Estimated delivery times:
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Standard Shipping (within Australia): 3–8 business days
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Express Shipping (within Australia): 1–4 business days
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Local Pickup: Available from our Dalmeny store during opening hours
Please note: Delivery timeframes are estimates and may vary depending on your location and courier delays, especially during peak periods.
💌 Shipping Rates
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Standard Shipping: Flat rate $14.95 (FREE for orders over $150)
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Express Shipping: Flat rate $14.95
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Local Pickup (Dalmeny): FREE — you’ll receive an email when your order is ready
🌏 Do You Ship Internationally?
Currently, we only ship within Australia. If you're overseas and love what you see, feel free to reach out — we're happy to explore special shipping options.
📦 Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow it every step of the way.
🛍️ Local Pickup Info
If you choose Local Pickup at checkout, we'll email you when your order is ready. Pickups are available during store opening hours — just bring your order confirmation.
🛠️ Delivery Issues or Questions?
If your parcel hasn't arrived within the expected timeframe or you have any concerns, please contact us at hello@sandysouls.com.au and we’ll be happy to help.
Thank you for shopping with Sandy Souls and supporting our little coastal store. We pack every order with love — and a little bit of Dalmeny sunshine.
